Daniel’s Story

I have worked on and off throughout the years but have sometimes struggled to maintain my employment due to my severe depression. I was referred to Working Well Trust at the end of December 2018 and met with my employment specialist (ES) in the first week of January. I said I was interested in part-time retail or driving roles that are not too far from home. By the end of February, I was offered a role at a painting and decorating store as a part-time customer service advisor and delivery driver. I have been in touch with my ES regularly since then in order to check in with how I was doing and for extra support.

In our first appointment, my employment specialist and I spoke about why I wanted to work and what work I wanted to do. I told her that I wanted to work in a large store doing a customer-facing role as I enjoy talking to people, as well as a varied physical role in which each day is different, and I am able to travel around. I said that I wanted to work as it would provide me with a routine and get me out of the house so regular, part-time hours were important to me.

We also discussed my mental health and how I have found it can affect or be affected by employment in the past. We talked about the effects of early starts in my last role on my mental health and so agreed that it would be better for me to seek part-time hours within the middle of the day. In addition, I told her that my depression can cause me to lack motivation and isolate myself. This can make it hard for me to go out and find a job. My ES assured me that as part of her role she can go out and speak with employers on my behalf.

Within the week, she met with the manager of a painting and decorating trading store who had a full-time role available. She negotiated with him on my behalf about me doing half those hours (25 hours) and then it was arranged for me to attend an interview.

We met before my interview and went through some interview preparation. My ES also travelled with me to the interview to support me. My interview went well and I was offered the job. The manager of the store was aware of my mental health and offered support, reassuring me that he is there to help and that he will also be in contact with my ES to check-in.

I was apprehensive and anxious about starting because the role was customer-facing and I had not been in a customer-facing role for a while. The references from previous employers took a long time to go through and there were a lot of documents to sign which could be a bit overwhelming. My ES communicated with my manager directly on my behalf to keep him updated and chased the references for me to try and speed the process to keep up my motivation.

I started at my first store in the first week of May with another new employee and have found that the role has really helped me to adapt and gain confidence. I moved to another store 6 months ago and have disclosed to my new manager about my mental health.

My new manager has been really supportive too and has made reasonable adjustments for me so that I only work my core hours of 11:30-17:00 each day. These adjustments really help me as starting later is a better suit for my medication and makes me more comfortable.

Work has had a big impact on the speed of my recovery. IPS has given me the confidence to pick myself up and realise that I can find work and move forward with my life without feeling pressured or inadequate. It has enabled me to function and get back to my normality and I have been really enjoying contributing to society. I don’t think I would have been able to find a job without my ES, and due to the work and their support I have been stable and have not had a relapse since starting.

IPS Grow - Change Minds. Change Lives.