Job overview

Hestia and Twining Enterprise have joined forces in order to increase capacity and enhance the support they provide for people with mental health needs in times of crisis. This partnership builds on the two organisations’ shared approach of empowering service users to lead their own recovery process.

Hestia has over 50 years’ experience in supporting people to recover and build a life beyond crisis. The organisation supports over 19,000 adults and children across London and the Southeast, including survivors of modern slavery and domestic abuse, and people with mental health difficulties.

Twining Enterprise has almost 30 years’ experience working with people with mental health challenges to empower them to find and stay in fulfilling work.

Role

As an Employment Specialist at Twining-Hestia, you will support individuals with mental health issues to find and sustain paid employment using the internationally recognized Individual Placement and Support (IPS) model. Based in North East London, you will manage a caseload of clients, engaging them in developing and implementing tailored employment plans to meet their goals. Your responsibilities include conducting career guidance, job searches, CV preparation, and interview coaching, while working closely with clinical staff and community partners. You will also provide ongoing support to clients to help them remain in or return to work, ensuring they receive the necessary adjustments and access to financial advice. Engaging with employers, meeting monthly targets, and maintaining accurate records are key duties. This role offers flexibility, career development, and the opportunity to contribute to a supportive, high-performing team dedicated to improving mental health and wellbeing through work.

Responsibilities

  • Manage a caseload of up to twenty clients and apply the 8 principles of IPS, working with clients to find employment through conventional methods and employer engagement, while ensuring ongoing referrals from the clinical team are effectively managed.
  • Collaborate directly with clinical teams and participate in casework and clinical supervision, maintaining a multi-disciplinary approach to client support and contributing as an active member of both the clinical and Support teams.
  • Source and secure job opportunities tailored to client needs, building and maintaining a network of employers, and ensuring clients are supported throughout the job search, job start, and retention processes, including providing guidance on benefits changes.
  • Track and report on KPIs such as referrals, job outcomes, and work sustainment, while managing documentation and adhering to NHS and Hillside protocols to ensure effective client outcomes and service compliance.

The person

The ideal candidate for the Employment Specialist role at Twining-Hestia will have a strong understanding of the support needs of individuals with mental health issues in the workplace. You should have experience working in a health or social care setting, with excellent interpersonal and communication skills, and a proven ability to work effectively in an outcome-driven environment. A confident and empathetic approach to client engagement, along with the ability to think creatively to provide solutions, is essential. You should be self-motivated, proactive in managing your own wellbeing, and committed to equality, diversity, and providing person-centered support. Experience in IPS or mental health services is desirable but not essential, and you must be willing to travel within designated boroughs.