Job overview

We have an exciting opportunity for a Performance & Fidelity Manager to work within our Work and Wellbeing team.

The successful candidate will drive contractual performance and compliance across our employment services, will uphold the high-performance culture in our teams, and will ensure that our services adhere to the IPS Fidelity Framework.

For our perfect candidate we are offering a flexible role, working in a caring and friendly team, with a great package of benefits.

Who are we:

At South Yorkshire Housing Association, our purpose is for our customers to settle at home, live well and realise their potential.

Feeling settled and living well means different things to the people and families that live across South Yorkshire. So, we work with people in different ways – from our extra-care housing, to providing services and opportunities that individuals can access in their home, workplace and community, to creating houses for affordable rent.

Our employees enable us to create the best services, support, and experiences for our customers. We believe that difference makes us better, and that our services are made stronger by having a diverse workforce. We encourage and welcome applications from all backgrounds.

Role

To drive contractual performance and compliance across our range of Work and Wellbeing services. To ensure that Work and Wellbeing services adhere to the requirements of the IPS Fidelity framework and other regulatory frameworks. To uphold the high performance culture within Work and Wellbeing and drive continuous improvement. To uphold the highest standards of data tracking and reporting performance against our range of employment contracts.

Responsibilities

The Performance & Fidelity Manager will report to the Head of Work & Wellbeing, and work across our employment teams. The focus of the role is to:

  • Drive effective contract performance management across Work & Wellbeing services.
  • Ensure that our Work & Wellbeing services operate at the highest standard against the IPS Fidelity framework and other regulatory or quality standards.
  • Uphold the high-performance culture in Work & Wellbeing and work closely with LiveWell’s Quality & Impact Manager to drive continuous improvement by leading action plans and ensuring audit recommendations are achieved.
  • Oversee compliant data collection, storage, analysis and dissemination to internal and external stakeholders, including monthly MI returns and provision of performance data to Work & Wellbeing commissioners, funders and internal teams.
  • Lead a small team to support contractual performance and compliance, and work collaboratively with our Head of Business Development & Contracts and our central Performance & Data team.

The person

The successful candidate will have the following:

  • Excellent in-depth knowledge and understanding of IPS Fidelity and other supported employment models.
  • Experience of achievement in a target-driven environment and ability to drive improvement through focused performance management.
  • Ability to lead, motivate and inspire others.
  • Previous management experience supporting performance, quality and compliance.
  • Strong analytical and data skills.