Job overview

Company Overview

You would be joining Palladium, a global impact organisation, with 3,000 employees in over 90 countries. We are a mission-driven business, for whom the impact of our work is as important as the commercial return; the common feature of all our work, regardless of contract size, is the requirement that it contributes to positive social and economic impact. We simply call this ‘Positive Impact’. For the past 50 years, we have been helping our clients to see the world as interconnected in over 90 countries- by formulating strategies, building partnerships, and implementing programs that deliver lasting positive impact.

Programme Overview

Connect to Work is a UK government-funded initiative that forms part of the Get Britain Working Strategy. It is aimed at supporting individuals with disabilities, health conditions, or other complex challenges in finding and maintaining good, sustainable work. Programme delivery will include an IPS (Individual Placement Support) or SEQF (Supported Employment) approach, tailoring the service to the individual. Local embedded community support will be key to delivery and engagement, and the contract will work alongside local partners, stakeholders and employers. Individuals can either self-refer or be referred by professionals. 

Palladium is responsible for the contract in Berkshire working alongside key local partners.

Role

This is a hybrid role and time with the team in Berkshire is expected approx. 3 days a week to observe and support Advisors. In such instances, travel costs will be reimbursed by Palladium over and above your Berkshire base.

Responsibilities

Primary Duties and responsibilities:

  • Design and/or own systems and processes to ensure compliance with all contractual requirements; ensure processes are accurately documented and appropriately shared.
  • Deliver a schedule of regular quality monitoring tasks, related to both IPS and SEQF fidelity requirements, to ensure all fidelity scores are good and higher. Agree the schedule with the Quality Manager and stakeholders.
  • Support the implementation and monitoring of CMS to support multiple stakeholders that fulfil Client requirements.
  • Record and report on the findings. Provide feedback and where necessary support to address areas for improvement. Spot trends and make proactive suggestions for solutions.
  • Ensuring IPS and SEQF fidelity is embedded from the onset by providing coaching, support and further training to all staff where needed, working alongside line managers. – this could be through induction as well as group and 1-1 / observations, training and audits.
  • Provide reports on topics requested by the Quality Manager by auditing, collecting, analysing and summarising information.
  • Play a role in the preparation and checking of contractual reports required by the Client.
  • Provide support and present during client facing quality assurance exercises
  • Support Quality & Compliance manger with quality frameworks such as Matrix and ISO 9001:2015
  • Take the lead on ensuring that Project teams are ready for any contractual audits and is fulfilling contractual obligations – for example SEQF self-assessment and IPS Fidelity Audits
  • Act as Safeguarding lead Palladium UKECS
  • Any other duties as reasonably required for the smooth running of the program.

The person

Skills and experience:

Required

  • A Quality and Compliance understanding of IPS and SEQF that can be used to drive and deliver high standards within a remote team
  • Previous audit experience including auditing offline documentation, auditing processes and observing and monitoring live delivery
  • Experience of feeding back findings to a range of stakeholders, using written or verbal feedback as appropriate
  • Experience of working to contractually defined targets and standards
  • A proven track record of achieving outstanding quality and compliance on projects
  • Skilled in understanding contractual requirements and applying them to practical delivery
  • Experience of working independently to manage and deliver own workload
  • Experience of developing and maintaining process documentation on behalf of a team
  • Ability to manipulate Microsoft excel data and present the required information for analysis and reporting.
  • Experience with the monitoring and reporting of Case management systems

    • Desirable

  • Previous experience working within an employability and community service sector, ensuring a clear and monitored quality assurance process throughout the customer journey
  • Experience of building up a quality monitoring plan for a new contract
  • Experience of working with IT to have processes added to systems, user acceptance testing
  • Full clean driving licence and access to a car given the potential rural nature of the contract

    • Key Competencies:

  • Proactive and solution focused
  • Communicate a passion for quality and high standards, enthusing others.
  • Ability to build relationships with all stakeholders to achieve positive outcomes

    • * Excellent level of attention to detail in all work – written and verbal communications, planning and preparation of audits 

  • Performance and target focused
  • Able to organise own workload effectively
  • Ability to adapt to change and re-prioritise tasks where appropriate
  • Confident to learn about any unfamiliar areas of the contract or the team’s delivery
  • The determination and drive to want to make a positive difference.

    • Guiding Principles

  • Across our offices, our Guiding Principles define who we are and what we stand for. We are looking for candidates that resonate with them:
  • We are One Palladium: We are all accountable, we take responsibility for our actions and celebrate the positive impact we create.
  • Our business grows when our people grow. We seek out opportunities to develop ourselves, each other, and Palladium.
  • Our strength lies in our differences: We harness our unique strengths by listening to and respecting each other.
  • Making mistakes is part of learning: We admit our mistakes early, help to make things right, and learn from the experience together.
  • We don’t exist without results: We’re driven by the outcomes we achieve and stay focused on what matters.